What if you could provide instant answers to customers and cut repetitive questions by 90%—without hiring extra staff?
As a small business owner or office manager, you’re juggling everything—managing employees, handling invoices, scheduling jobs, answering calls, and keeping customers happy—while also trying to bring in new business. The last thing you need is to spend hours answering the same support questions over and over.
Your Customers Expect Instant Answers—Are You Providing Them?
Managing customer support on top of everything else can feel overwhelming. Are these your biggest challenges?
Getting everything done without the budget to hire more help.
Losing customers to slow response times.
Falling behind competitors who have self-service options.
Missing calls and emails when you’re busy with other tasks.
🔎Instead of losing time and potential customers, what if your website could provide answers automatically—whenever customers need them?
Here’s where I come in.
How I Can Help a Small Business Like Yours
You don’t need a huge support team—you just need the right content and automation to handle routine questions so you can focus on running your business.
With 15 years of experience and more than 30,000 conversations with business owners, I’ve learned how to listen, communicate, and write in a way that genuinely connects.
For the past 10+ years, I’ve written the company blog for my SaaS employer—creating SEO-driven content that brings in traffic, educates customers, and builds trust.
I implemented Intercom, a customer communication platform, for my SaaS employer—building a help center from scratch, writing all the content, and optimizing chat and chatbot automation. Today, over 90% of customers who come to chat or search the help center get answers without needing human support, enabling us to reduce our support team by half.
I can help your small business do the same.
Deliver Awesome Customer Support While You Sleep
Boost customer satisfaction and loyalty with effortless self-service.
Knowledge Base Articles
Comprehensive help articles that solve problems in minutes and rank in search results, becoming a 24/7 resource for your customers.
Proactive Support Messages
Content that prevents issues before they happen, turning potential frustrations into opportunities to demonstrate your expertise.
AI Customized Chatbot Scripts
Custom chatbot flows that guide customers to solutions without human involvement, delivering instant answers any time of day.
How to Transform Customer Support Into Your Competitive Edge
24/7 Support
Deliver instant and accurate answers—without hiring more staff.
90% Self-Service
Help over 90% of customers resolve issues on their own – just the way they prefer.
Boost Satisfaction
Increase customer loyalty with excellent and effortless self-service.
Build Champions
Turn customers into brand champions and your most powerful marketing team.
Even when your customers need a person, chat is far more efficient than phone support. While a rep can only handle one call at a time, they can manage multiple chat conversations simultaneously—reducing wait times and improving response speed.
Now, let’s explore how expertly crafted blog posts can attract and convert customers.
Blog Writing That Brings Customers to You
People are searching for answers every day—use blog posts to make sure they find you first. When people need a service, they turn to Google with questions like:
- What’s the best way to keep my floors clean between professional cleanings?
- How often should I schedule HVAC maintenance?
- What should I look for in a reliable contractor?
If your business provides the answers, you’re not just helping potential customers—you’re showing them that you’re the expert they can trust.
Build a Complete Customer Resource
Your blog posts and help articles work together, guiding visitors through related topics and building their confidence in your expertise. That’s why blog content is a powerful marketing tool for small businesses: it works alongside your help center to create a complete resource that brings in new customers while supporting existing ones.
I know what you’re thinking—‘A chat system sounds great, but what if I’m not ready to commit to that just yet?’
No worries!
Let’s start with how-to guides, maintenance tips, troubleshooting steps, buying guides and FAQs.
These simple content tools help customers find answers while establishing you as the go-to expert in your field.
Maybe you’re convinced by now that effective content can benefit your business—but you need the right expertise to make it work.
What Sets Me Apart
With deep expertise in customer support, content creation, and SEO, I bring a unique blend of strategy and execution to help your business thrive.
✅ Customer Support Expert
15 years of firsthand experience solving business challenges through thousands of real customer conversations.
✅ Content Creator
Company blog writer for 10+ years – Creating authentic, SEO-driven content sourced from real customer conversations that attracts traffic and builds trust.
✅ Intercom Platform Specialist
Implemented Intercom, built a help center from scratch, and optimized chatbot automation to handle 90% of inquiries without human involvement.
✅ AI and SEO Tools
Using Claude, ChatGPT, Google LM Studio, and Surfer SEO to strengthen research and content strategy—while keeping quality and a human touch at the core.
✅ Content Strategist
Creating interconnected help articles and blog posts that guide customers to complete solutions while attracting search traffic.
✅ Professional Certifications
Certified in writing, marketing, and SEO through LinkedIn, HubSpot, Coursera, and Yoast.
✅ 15 Years of Personal Blogging
Engaging audiences through storytelling that connects.
Let’s Build Content That Works for Your Small Business
You don’t need to hire more office staff—you need content that works for you. I’ve seen firsthand that most customers prefer finding answers on their own rather than waiting for a response. When your content makes that possible, it doesn’t just save time—it creates a better experience that keeps people coming back.
Let’s create help content that answers questions before they’re even asked, blog content that attracts the right customers, and solutions that make your business stand out.
Ready to put content to work for your business?
Onword and Upwords by Dennis Brady 