I called Blue Cross Dental this morning to find out why they haven’t deducted my checking account for the monthly premium. They are 8 days late now. And I don’t like surprises when it comes to my bank balance.
I went through about 5 minutes of automated prompts.
“Are you a healthcare provider? Press or say 1 for yes or 2 for no.”
“Are you calling about yourself or someone else? Press or say 1 for yourself or 2 for someone else.” (Why does it matter?)
“Please say or input your subscriber ID number.”
“Sorry, we didn’t get that. Please use your keypad.”
“Please say or input your birth date.”
“Sorry, we didn’t get that. Please use the keypad.”
“Press or say 1 to make a payment or 2 for all other questions.”
“Sorry, we didn’t get that. Please use the keypad.”
“Please press 1 if you are sick and tired of automated telephone operators.”
1.
I finally got through all of the prompts and I waited with anxious anticipation to finally speak to a warm-blooded human being.
What?
Another automated message?
“Due to inclement weather our office is closed today.”
Really? Did they need my life story to tell me they were closed?
This event reminds me that sometimes we…nope, no life lesson tie-in this time.
Just blowing off steam..
Onword and Upwords by Dennis Brady 